Thank you for your positive feedback Margaret! Workers make mistakes however management should practice good customer service. Our local experts are happy to … The last time I called about the caulk I was told they charge $95.00 an hour to come and redo the caulk. They are waiting for more business, but will call a plumbing contractor to do the tenant's bathroom. We are so glad to hear everything was completed to your satisfaction!! Love the auto text. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 4. Find A Bath Fitter Near You Each outfitter is operated locally to serve your community's unique needs, and is backed by Bath Fitter's 35+ years of experience in renovation. Skip the difficult bath remodeling process—BATH FITTER offers beautiful acrylic bathtubs and bathtub liners that go beyond ordinary bathtub resurfacing. There are absolutely no incentives for salesmen, excuse me, "Estimators" to go out and make sales. BathFitters has a consumer rating of 2.9 stars from 10 reviews indicating that most customers are generally dissatisfied with their purchases. They came out, gave me, what I thought, was quite a deal, then the day after I gave them a check I had to cancel because of other problems. (sorry, I don't remember his name) I received the call after the visit by the salesman with the appointment date and time for the installation. Bath Fitter has locations in the U.S. and Canada, and its factory-trained and certified installation technicians provide homeowners and commercial clients with a demolition-free remodeling solution. Specialties: Our acrylic liners are custom made to fit perfectly over your existing bathtub or shower, making us the perfect solution for your bathroom remodel. First the sales rep says he mailed it back to me, then when I didn't receive it in 10 days I called and got some administrator in another office and she tells me my check is in a lock box in another office in another area and that the only person who can get in the lock box is on vacation and won't be back for several days. There is a lot of bad stuff with Bath Fitter. After calling the local manager repeatedly, they patched the drywall, but still did not leave a smooth wall. He was a joy to have at our house and worked very hard to complete the job. Every time I have had to take a day off, because they do not work on weekends. The algorithm parameters are: … They have lied about where it is and who can get it to me! (Zack) Bath Fitter should award this young man because he was a perfectionist in his completed work. A “Design Your Own Bathroom” tool lets you design a bathtub or shower with different bases, colors, wall patterns and accessories to see what the finished product will look like. He found that upon removing drywall a nail was pounded in instead of removed which punctured a water line. I had a tub to shower conversion about 2 weeks ago. My bath tub cover, 3 plain walls and glass doors was over $4, 000. We had ZERO work done and they have 900 of our dollars. After reading these reviews, I've decided Bath Fitters did me a favor when their estimator did not show up for the initial appointment: no call, no re-scheduling, NADA. The quality of the work done was on target and I have had no problems with it at all. We apologize for your negative experience Dennis and we appreciate your feedback as it will help us improve in the future. Please read other reviews on the internet. We heard nothing and we followed up and were told that the problem was fitting the tub around the existing window and this would take 6 weeks to order. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Bath Fitter is a total scam. I`m sorry I had to read this, when I saw the adv. Now Bath Fitters is telling us if we don't pay them a $1900 "restocking fee" they will take us to court and put a lien on our home. We conveyed the sense of urgency for the project because it was not a cosmetic job, it was prompted by a leaking bath tub from our second floor to the first floor apartment. Now I have two voids in the shower floor that pop when stepped on. A free inside look at company reviews and salaries posted anonymously by employees. They are the best people. Now I have to pay thousands more to get a REAL bath. The house has the original porcelain fixture that they wanted to replace with contemporary fixtures. We are so thrilled to hear our team was able to complete everything to your satisfaction!! Prior to this we had to leave the door partially ajar. I will continue to recommend and if I need to renovate any bathrooms in the future I will call you. They have my $900 deposit and want $1900 restocking fee and are threatening us with a lien on our home. A tub, $ 1000 for a ceiling 30 inches my name is dennis and zip is 07882 but like I said in post don't bother I will find alternative to get the tub white. The installation took two days in total. Bath Fitter offers Integrity Pricing with no hidden fees. She's been watching to much HGTV and those remodel shows.LOL! I would to thank Peter and Justin for taking every safety concern with the covid and their knowledge of a high quality job, For doing our tub to shower conversion, I would highly recommend them. Thank you for all this info/ I just saw this their commercial yet again. We are leaving the country for 4 months in January and are afraid of what might happen while we are gone. The company’s demolition-free process is ideal for those who’d like to update their current bathtub or shower for aesthetic or safety reasons. Six months later are you kidding me??? Customer service is the worst I've ever dealt with. The end result was fabulous. Two days later a worker came to repair the drywall however he expected us to pay and apply the wall texture. Hi Robert, thank you for sharing your wonderful experience! Does that mean these customers are not entitled to compensation?) Tim Hoang. Thank you, @Bath Fitter Support Time for a class action LAWSUIT! Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. The issue was with faulty equipment and not Josh. We called another company who started work right away, finished with a great result. @ JayeRD - Thanks for sharing your experience with us. Thank you all for helping in deterring me from making a bad choice. She had an attitude from the get go. Also, asked about new contract to show discount and was told manager has to do that. Unsatisfactory service. We had 2 bathrooms remodeled in Oct 2020 at a cost just under $10k. I am not quite certain that this is the branch of Bath Fitter that recent redid our tub ... but my dissatisfaction would in large measure apply … The installer damaged a porcelain tile and I showed it to the guy who added the knob. Disappointed! We needed to redo our bath for my 85 year old dad who could no longer get into a normal tub. I asked our salesman if Bathfitter would compensate us for our loss. 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