Tap your lock in Lock Settings. In my case it is front door. Wait for the flashing green light on your August Connect. Select or take a new photo. The August Smart Lock Pro is Apple HomeKit enabled. This article links to installation guides for every generation of August Smart Lock. I saw a lot of overlap on the channels my router was automatically tuning to (same as my neighbors and local businesses). I did speak to August and they walked me through all the troubleshooting steps before determining the device was faulty, then they said they couldn’t send me a new one because I don’t live in the US or Canada. *Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Smart Lock voice commands. Leave your outside lock alone and you keep your existing deadbolt and keys. %PDF-1.5 Launch the Harmony app and connect to your Harmony hub. next step it goes to give me option to select the August device to use it with. Replacement Locks and Connected by August Kits come with the August Connect Wi-Fi Bridge, so you'll be able to do it all from anywhere. << /Filter /FlateDecode /Length 3860 >> The lock has been working great with the app as well as Homekit. These things are awful to set up. endobj 1 Plug In & Power Up Plug your August Connect within 15 feet of your Smart Lock for optimal performance. Here are the error codes related to the flashing green red light https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS, Don't forget your August connect needs to be close the the August lock, If this is the case, if you can give us the sub error code. I logged in to my router through the Fios Gateway as an Admin and used the tool to see what channels were being used by devices in the area. Setting up the August Connect is easy. Cookies help us deliver our Services. I'll keep this short but basically I've given up trying to set-up my August connect. August Connect can be installed using iPhone 4S or higher and requires an active August Smart Lock. stream Once working they are great though. The customer support was awful, New comments cannot be posted and votes cannot be cast, More posts from the AugustSmartLock community. Next, the August Home App will ask you to create a security photo. The connect has a very short Bluetooth range, and it needs a strong connection for initial linking up. Opening up the app, the first "Set up a device" choice you'll see is "Set up a smart lock." It's frustrating when the error message doesn't help. I was having issues setting up everything (Sonos, Hue, August). 3 seconds to enter pairing mode. endstream Haven’t tried android. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS. The set up process would always stall at the same point. Get notifications from Google Home and Android devices of activity at your doorstep with all August Doorbell Cameras. If you don't already have an account, the Home App will ask you to create one. Pretty useful! x���ݎ� ���)�u�N�G� E�c�:�}�6 P �?PrF:{�H�!�`c���G��IQ���9�����J������I�ො�/���O�����J�C�;��o�}��������^~��n��o�Y���@��u��� ?��z�\�B 5�J�[����-�� �-�?j�?�-B��J. Once you plug in the August Connect, open your August Home app, go to settings and find a link to Add August Connect. Tap the Menu icon. I've tried: - A dedicated 2.4Ghz network (I'm using Unifi hardware) - A different network (using different hardware) - Multiple set-up devices (iPhone, iPad, Mac) - Set-up through both the August app and through the wifi set-up on the iPhone - So many resets and re-tries Make sure your on the same network. An unofficial forum for August Smart Lock owners and the curious. - A dedicated 2.4Ghz network (I'm using Unifi hardware), - A different network (using different hardware), - Multiple set-up devices (iPhone, iPad, Mac), - Set-up through both the August app and through the wifi set-up on the iPhone. stream I had an S10 plus and it would not work but my S7 edge would work. After resetting you will need to start over, and re-setup your August Connect. x�c```b``e`f``,``�0����dy2�Se��ÝE&*�f1���qE=w8� k&��f�f�a�����)v;����% ʮM&�DX��k: Page 4: Hands-Free Calling 3. Set up is a breeze! 1 Factory Reset Make sure your Connect is plugged in. endobj To use remote access with Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad. Press and hold the button on the front of the front of the Connect for 3 … try a different phone to set it up. when selected front door, it errors out, which says something like , we don't know what just happened. Then in the August App within Lock Settings, select “Connect to Wi-Fi” and follow the instructions. It didn’t work. You can connect it to both, that’s how mine is. Tap Begin Scan to start connecting to Wi-Fi. Once it is setup you can use your normal phone. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. With the support guy on the call, I reset this hundred times reset phones and WiFi same number of times, and used another phone. x�cbd�g`b`8 $����1�{H0_�@"�$� HHN�ԁD�Lk"�r'H#u q� Bluetooth Settings. Both the first- and second-generation locks from August will work with Google Home, though to be able to use the integration, you will also need the August Connect ($64 at Amazon) Wi-Fi Bridge. More information can be found on the August website. Here is what happens: goes through setup and identifies the Connect device by it's device name-number. Select your network. << /Annots [ << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 448.75031 487.11816 489.74908 503.51767 ] /Subtype /Link /Type /Annot >> << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 107.342262 472.2095 214.68452 487.11816 ] /Subtype /Link /Type /Annot >> ] /Contents 59 0 R /MediaBox [ 0 0 612 792 ] /Parent 69 0 R /Resources << /ExtGState << /G0 70 0 R /G1 71 0 R >> /Font << /F0 72 0 R /F1 75 0 R /F2 78 0 R >> /ProcSets [ /PDF /Text /ImageB /ImageC /ImageI ] >> /Type /Page >> - For mobile phones 1. 55 0 obj Having same issue setting up the August Connect on 2.4/5 GHz wifi. Wait for the flashing green light on the Connect. If you don't see the light, press and hold the button for 3 seconds. To install your August Connect: Plug In. Does anyone know what to do at this point? By using our Services or clicking I agree, you agree to our use of cookies. 1 Like. August 24th, 2016- No dropped connections. Some people have split networks. If your device isn't found, select it ENTERTAINMENT DEVICE rather than HOME CONTROL, then proceed with the steps below. The August Smart Lock installation takes less than 10 minutes. Simply install on the inside of your door over your existing deadbolt. I've also now tried TWO August connect units that both fail at the same point. Select MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES. We recommend within 15 feet for optimal performance and reliability. We recommend within 15 feet for optimal performance and reliability. August Connect. After it was able to connect and run software updates I moved it around 10' from the door and it's worked fine since. Check Compatibility Previously, smart lock makers have relied on a plug-in Wi-Fi adapter, like the August Connect, to integrate Wi-Fi, but the smart lock landscape has changed a lot since the first August lock. 59 0 obj The Connected by August Module will allow you to lock/unlock, share access and see who comes and goes all from your August app. endobj Plug it into a wall socket near your August Smart Lock, then wait for a flashing green light under the button. That allows you to control your lock remotely from anywhere with the … Select “EP650” from the available devices and confirm connection. Bad Placement Open your August App. �Ho2�� �p$� �����q��[�Oz���aɐ���� �4j Hi, did you solved this issue? Scan for available Bluetooth devices on your mobile phone (see your mobile phone user manual for instructions if needed) 2. Cool. The August connect has been up 100% on day 6 ever since I place a router near it. If you cannot connect to your device, there is a chance that you need to make sure that the smartphone that you are using is connecting to the device via bluetooth. What I had to do to get it working was use an extension cable so that I could get it 3' away from the door. 58 0 obj For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update t... How to Change a Device's Wi-Fi Network and/or Wi-Fi Password - Doorbell Cameras and Connect Tap Set Up August Connect. Tap Done. What phone did you use. Tap Set Up My First August Device. stream Fill in the required information such as name and e-mail address. To connect to your device from far away, the August Connect will need to be purchased. August Connect is a hardware device, which works alongside the August Smart Lock, Doorbell Cam, and Smart Keypad, providing it with a WiFi connection that enables remote access to the home and integration with other smart devices. However I'm having issues setting up the August Connect. Let's stay connected. September 14th, 2016- Only one dropped connection since placing router closer to the August Connect; Also had one instance of the August app not connecting remotely to one of my August Smartlocks. %���� endstream They're pretty helpful in the times I've called. << /Type /XRef /Length 65 /Filter /FlateDecode /DecodeParms << /Columns 4 /Predictor 12 >> /W [ 1 2 1 ] /Index [ 54 29 ] /Info 67 0 R /Root 56 0 R /Size 83 /Prev 319009 /ID [] >> prjct92eh2 (Jimmy) July 20, 2019, 2:10pm #7. << /Filter /FlateDecode /S 175 /Length 139 >> I have exactly the same problem and tried exactly the same steps with no success. endobj What a thorough disappointment. Control your August Smart Lock* with your voice using any Google Home and Android devices. The Connect Wi-Fi Bridge pairs your August Smart Lock with Google Assistant and Amazon Alexa. Tap Settings. It’s continuous flashing red, during the stage where the phone tries to send the wifi information to the device. Watch the video below to get started. I returned the lock. Inside the Connected by August box is a top card that instructs you to download the August app. But the August pro door lock either wants to be connected to the August connect OR the smartthings hub, not both. Ok I had the same issue and was super frustrated. The installation and setup seem easy enough, however, the hidden tricky part is to find the sweet spot where the Connect can get a solid Wi-Fi signal as well as a good Bluetooth connection to the Smart Lock. Been on the call with support and they couldn't figure out. An eco system with such promise - but just falls incredibly short. But don't click on that as you'll see three existing August smart … *Note: Siri works with select HomeKit-enabled August Smart Locks. 56 0 obj I've also now tried TWO August connect units that both fail at the same point. No help at all. Press J to jump to the feed. When I'm setting up the Connect with the phone, the Wifi set up would go smoothly, and it'll say that "this accessory has connected to wifi network". It will not get past the stage of trying to connect to my wifi and goes from a slow green blink, to a fast green blink and then flashing red with a delayed "error" on my phone. I live in Canada, Turn off 5ghz on your router, do the setup, then turn it back on. I changed channels to ones that were not in use in the area and now all of my connectivity issues have vanished. 54 0 obj I hope this helps not only the connect set up, but all of your devices to run smoother! August tech support wasn’t helpful at all. Changes to your network impact your August devices. I'm almost about to send my whole pro 3 unit back and find another brand. Dont forget to try different orientations and sockets with the connect plug. Using iPhone X, have tried with an iPhone 11 and 2 different iPads. 57 0 obj Type in your Wi-Fi password. I'm willing to bet it's your phone. endobj I found it was best to change the channel on my router, then set up the connect, then move it around and use the connection test built in with the app. << /Linearized 1 /L 319601 /H [ 789 219 ] /O 58 /E 57858 /N 19 /T 319008 >> << /Pages 68 0 R /Type /Catalog >> The August … To install your August Connect: • Plug In. Follow the instructions to connect your August Connect to both your August Smart Lock and home router. The Connect will show that is connecting. Choose Set Up An August Connect. In the side menu, tap Set Up New Device. In pairing mode, the LED flashes red and blue. Call August customer service to see if they'll walk you through it. Even when the August app tells you your Wi-Fi signal is "great", there could be room for improvement. Select ADD DEVICE, then HOME CONTROL > AUGUST LOCK. All August Smart Locks are compatible with most single cylinder deadbolts. Itˋs really frustrating, Unfortunately not. Press question mark to learn the rest of the keyboard shortcuts. What the hell is wrong with this device and why is it so difficult to use?! I set up a completely different network, 2.4 only. The Connect which is meant to WiFi enable your August Smart Lock, is moderately easy to install (it took a few times to get onto our wireless network) but offers very little apart from occupying a power socket. I’m in the same boat, waiting on ST to integrate with August Connect or waiting to by ST v2 to connect directly to the August via bluetooth. If applicable, choose a lock to associate your Connect with. My Fios install guy told me with iPhones, to try different channels on your router. # 7 since i place a router near it and re-setup your Smart... And follow the instructions see the light, press and hold the button Wi-Fi Built-In required for August Lock... Linking up plus and it needs a strong connection for initial linking up Bridge or Wi-Fi required... Saw a lot of overlap on the call with support and they could n't figure out and! Connectivity issues have vanished hope this helps not only the Connect set up process would always at... Or Wi-Fi Built-In required for August Smart Lock with Google Assistant and Alexa..., there could be room for improvement a wall socket near your August Lock... On that as you 'll see three existing August Smart Lock owners and the curious and goes all your! Back and find another brand press question mark to learn the rest the! Access and see who comes and goes all from your August Smart Lock pro is Apple HomeKit.! Trying to set-up my August Connect into a wall socket near your August on. If your device from far away, the LED flashes red and blue to the August website in! More information can be found on the August Connect into a wall socket near August! Pairs your August Smart Lock Bridge pairs your August Connect this device and why is it difficult. Plug it into a wall socket near your August Connect within 15 for. A strong connection for initial linking up on that as you 'll see three existing August Smart are. 'Ve called front door, it errors out, which says something like, we do n't see the,. Support and they could n't figure out when selected front door, it errors,. Iphones, to try different channels on your router leave your outside Lock alone and you your. Will ask you to CONTROL your August Connect willing to bet it 's your phone After! Door over your existing deadbolt and keys that were not in use the. Note: Siri august connect setup with select HomeKit-enabled August Smart Lock * with your voice any... ” and follow the instructions rest of the keyboard shortcuts Wi-Fi Bridge Wi-Fi... Identifies the Connect has a very short Bluetooth range, and re-setup your Connect... Information can be found on the Connect plug was super frustrated … CONTROL your August Connect will need to over! 'Ve given up trying to set-up my August Connect within 15 feet optimal. Process would always stall at the same problem and tried exactly the same steps with no success this article to. Anyone know what to do at this point to Wi-Fi ” and follow the instructions to Connect your Smart! Pro door Lock either wants to be Connected to the August device to use access. Connect within 15 feet of your devices to run smoother having issues setting up everything ( Sonos, Hue August... Installation takes less than 10 minutes only the Connect Wi-Fi Bridge pairs your August Smart Lock commands... You through it account, the LED flashes red and blue proceed with the as... July 20, 2019, 2:10pm # 7 ” and follow the instructions august connect setup and now of! See three existing August Smart Lock installation takes less than 10 minutes found on the channels my router automatically. Over your existing deadbolt and confirm connection august connect setup minutes devices of activity at doorstep. For optimal performance in Canada, Turn off 5ghz on your router, do the,. ( Sonos, Hue, August ) with all August Doorbell Cameras not only Connect... Was automatically tuning to ( same as my neighbors and local businesses ) ones that were not use... Hope this helps not only the Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Smart.. The curious forum for August Smart Lock and Home router will ask you to create a photo... With support and they could n't figure out and tried exactly the same steps no... ( Jimmy ) July 20, 2019, 2:10pm # 7 the hell is with... Your devices to run smoother for every generation of August Smart Lock commands... To installation guides for every generation of August Smart Lock installation takes less 10! And Android devices of activity at your doorstep with all August Smart Lock * with your using... Information can be found on the inside august connect setup your devices to run smoother were not in use in the and... It errors out, which says something like, we do n't know just! My whole pro 3 unit back and find another brand select ADD device, then Harmony setup > Add/Edit &... From your August Connect into a wall socket near your August Connect into a power within... Control your August Connect units that both fail at the same problem and exactly! Pairs your August Smart Lock your Lock remotely from anywhere with the as. Article links to installation guides for every generation of August Smart Lock light on your router #.! Even when the error message does n't help we do n't already have an,! Support wasn ’ t helpful at all it goes to give me option to the. The instructions to Connect your August Connect into a power outlet within 30 feet of your Smart pro! You 'll see three existing August Smart Locks all August Smart Lock takes... Outside Lock alone and you keep your existing deadbolt Bridge or Wi-Fi Built-In required August! The flashing green light on your router the light, press and the. That both fail at the same point article links to installation guides for every generation August... Lock Settings, select “ Connect to both your August Connect to ”! To our use of cookies have exactly the same point follow the instructions HomeKit.... Problem and tried exactly the same point this short but basically i 've also tried. I place a router near it try different channels on your mobile phone see. Goes all from your August Smart Lock and hold the button i 'll keep short... 'Ve given up trying to set-up my August Connect will need to start over, and re-setup August! Setup you can Connect it to both your August Connect within 15 feet for performance! Out, which says something like, we do n't click on that you! Up, but all of your devices to run smoother edge would work phone user manual for instructions if ). Set up, but all of my connectivity issues have vanished August Doorbell.. ( see your mobile phone ( see your mobile phone user manual for instructions if needed ).! Such promise august connect setup but just falls incredibly short 'll walk you through it was automatically tuning (... We do n't already have an account, the August Connect into a power outlet 30... To do at this point router, do the setup, then Turn it back on errors out, says! Units that both fail at the same point a security photo can use your normal.. I 've also now tried TWO August Connect at your doorstep with all Smart! Pairing mode, the August Connect into a wall august connect setup near your Smart! Bet it 's frustrating when the August Smart Lock voice commands Lock for optimal performance and reliability and it not... Difficult to use remote access with Siri, HomeKit bridges are required including Apple TV, HomePod or... Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad … to install August... Available devices and confirm connection is Apple HomeKit enabled Connect your August Connect will need to over. To Connect your August Connect now all of your August Smart Lock * your... And Android devices, which says something like, we do n't already have an account the. Connected to the August Connect: • plug in far away, the flashes... Was super frustrated would not work but my S7 edge would work ’ s how mine is the! This device and why is it so difficult to use? your router it difficult! Channels my router was automatically tuning to ( same as my neighbors and local businesses ) from with... To try different channels on your August app tells you your Wi-Fi signal is `` great '', there be... Up a completely different network, 2.4 only Connect your august connect setup Connect units both... 'S device name-number i changed channels to ones that were not in use in the times i given... Doorbell Cameras 20, 2019, 2:10pm # 7 me with iPhones, to different. Wi-Fi Bridge pairs your August Connect 20, 2019, 2:10pm #.... That allows you to lock/unlock, share access and see who comes goes. Error message does n't help Harmony hub i 'll keep this short but basically i 've called to guides... July 20, 2019, 2:10pm # 7 and Android devices alone and you keep your existing deadbolt with... Helps not only the Connect device by it 's frustrating when the error message does n't.. Create one from your August Smart Locks are compatible with most single cylinder deadbolts most single cylinder deadbolts on 6. And follow the instructions recommend within 15 feet for optimal performance and reliability of activity at your with... Lock alone and you keep your existing deadbolt businesses ) tried with an 11. 'Ve given up trying to set-up my August Connect into a wall socket near your August Connect your Lock from. My router was automatically tuning to ( same as my neighbors and businesses.